How to Order
All products will be shipped after the order and payment are completed.
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Select Product: On the product page, select your preferred color, size, and quantity, then click "Add to Cart."
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Review Cart: Confirm the product name, color, size, and quantity. Once confirmed, click "Checkout."
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Customer Information & Payment: Enter your shipping address and select your preferred payment method.
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Enter Payment Details: Enter your credit card information, verify the total amount, and click "Pay Now."
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Order Completion: An automated "Order Confirmation Email" will be sent to your registered email address. Please keep it for your records.
Combining Orders
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We do not accept requests to combine separate orders or consolidate shipping and handling fees once an order is confirmed.
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If you purchase items with different shipping dates in a single transaction, all items will be shipped together once the item with the latest delivery date is available.
Early Arrival of Pre-order Items
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If a pre-ordered item arrives earlier than the scheduled delivery date, it will be shipped immediately upon arrival.
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If there is a possibility of a change in your address due to relocation, please notify us in advance via the "MEMO" (Remarks) section during checkout.
Shipping & Delivery
Products are shipped via Sagawa Express or Yamato Transport.
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Standard Delivery: Orders are generally shipped within 3-5 business days (excluding Saturdays, Sundays, holidays, and New Year holidays).
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Note: This does not apply to orders with a designated delivery date.
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Delays: Delivery may be delayed due to weather, traffic conditions, or other unforeseen circumstances.
Important: Unclaimed Packages
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If you are unavailable at the time of delivery, a notice will be left by the carrier. Please arrange for redelivery within the carrier's holding period.
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If you fail to contact the carrier or if the address is incorrect, the package will be automatically returned to us.
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Returned orders may be automatically cancelled. If you request reshipping, additional shipping costs will be charged to the customer.
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For Pre-order/Back-order Items: Reshipping costs for returned items must be borne by the customer.
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Service Restrictions: We reserve the right to restrict payment methods for future orders if a customer has a history of repeated cancellations or if packages are frequently returned due to long-term absence or refusal of receipt.
Shipping Fees
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Orders under ¥25,000 (Tax Incl.):
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Flat rate of ¥1,000 (Tax Incl.) nationwide (excluding Okinawa, remote islands, and Hokkaido).
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¥2,000 (Tax Incl.) for Okinawa.
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¥1,500 (Tax Incl.) for Hokkaido.
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Orders over ¥25,000 (Tax Incl.):
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Free shipping nationwide (including Okinawa, remote islands, and Hokkaido).
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Gift Wrapping
We do not currently offer gift wrapping services. We appreciate your understanding.
Cooling-off Period
The "Cooling-off" system applies only to door-to-door sales. Since sales on this website are classified as mail-order sales initiated by the customer, the Cooling-off system does not apply.
Contact Information
For inquiries regarding purchases, please contact us via email:
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Email: ecinfo@none-n1.com
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Hours: 10:00 – 18:00 (Excluding Saturdays, Sundays, and public holidays)